Frequently Asked Questions

Please contact the medfx customer services team on 01376 532800, who will be able to verify this for you. Do not try to register again.

To change your password select My Account from the top navigation, then select Account Details. Enter your current password, then select your new password. Your new password should be at least eight characters, at least one uppercase, one lowercase, one number and one special character.

If you've forgotten your password, click on the Sign In box and select Forgot Password. Enter your username and submit. We'll send you an email with a link to take you to the reset password page. Enter your new password and confirm password, then click reset password. Your new password requires a minimum of eight characters, at least one uppercase letter, one lowercase letter, one number and one special character.

Yes we do, Our price match service applies to any nationally advertised published price by any facial aesthetics wholesaler of UK sourced stock across all our range.

Please email sales@medfx.co.uk with your requested changes.

To change delivery details select My Account and then My Account Details from the top navigation. Select Add A New Delivery Address and complete the fields or edit the existing entries. These require authorisation so new addresses wont be live immediately.

Pricing information is only available to those who have registered with us and have a valid registration number (GMC,GDC or NMC). Please click here to fill out our website registration form.

medfx offers multiple baskets, so any number of orders can be worked on at the same time. One default basket is always present, which can be renamed. To manage your baskets select My Account from the top navigation and go to My Baskets. You can add or delete your baskets.

You can view your stock baskets via clicking on My Basket at the top of the homepage and selecting the basket you want to view. You can also view these by going to My Account / My Baskets.

Once you have completed all your prescriptions through the e-pharmacy tab on the menu, click on My Basket model on the top right of the homepage and Purchase Basket. You will be directed to checkout stage 1 where all your selected prescription order baskets will be available to review, edit or checkout.

medfx provides the ability to save unlimited favourites lists so you can repeat common purchases. Favourites lists are created by going to My Account / My Favourites. You can add products to your chosen favourites List from the product pages.

You can use the Quick Shopping functionality (under My Account / Quick Shopping) if you know the product codes. It removes the need to navigate through the product pages. Once you had added all required products please click Purchase Items and you will be taken directly to Checkout Stage 2.

Checkout stage 1 allows you to make any final amendments to your shopping baskets. If you have more than one shopping basket populated you will be able to choose whether to purchase one, some or all baskets. Click on the Show button within the basket you want to view. From here you can increase or decrease the quantities in your basket or remove a product. You can also add the basket contents to one of your favourites list. You can not change your order once you have confirmed your order

You can add an order and / or basket reference at Checkout Stage 2

A named patient prescription must have the exact quantities to treat that patient. This can be for a time period of up to 3 months. Any excess stock required for the clinic should be ordered as a stock order including VAT.

If you are located close to our Harley Street location in London, you can choose to collect your prescription orders from there. Just select the Harley Street collection option at checkout stage 2 and your order will be shipped to our pharmacist at Harley Street. Please note, stock items are not available for collection from Harley Street.

Prescription orders: From 1st Nov 2022 we will require the hard copy of your prescription before dispensing. It must be posted to our main address (see footer). If you require a prescription template or are unsure of the details needed, please download our template here.

Stock orders can also be placed by telephone - please call 01376 532800.

All orders must be received 5:30pm on a business day will be dispatched within 1-2 days.

No changes to orders or delivery addresses can be made after the order has been submitted.

You can apply for a credit account when you register, alternatively orders can be paid for by credit card when you check out.

If you have a credit account, you can also pay for your order at checkout. 

You will continue to receive email updates from the carrier on your order or you can check our order tracking page. You can access this tracking page through the ‘Document History’ section under ‘My Account’ on medfx.co.uk. Under Document History simply select the relevant order, click ‘Show’ and then select ‘Track My Order’.

For offline orders you can still track the progress of your delivery via the ‘Document History’ under ‘My Account’ on the website.

Creating a multiple prescriber account with Medfx is simple.  
Once you have nominated your prescriber(s), we will link your account to your chosen prescriber. It’s that easy. 

To begin nominating your prescriber, please contact us at sales@medfx.co.uk or on 01376 532 800.   

If you believe a mistake has been made regarding your multi-prescriber account, please contact us.

You can easily choose the correct prescriber for your practice account with this three-step process: 
 
Step 1 - Ensure all prescribers have a full account with Medfx. (See above regarding prescriber nomination).  

Step 2 - When using our online pharmacy, eScript, you will be presented with a "prescriber" drop-down menu. Please select the correct prescriber from this menu.  

Step 3 (optional) - If you believe a mistake has been made or would like any additional help contact us to speak to a team representative. 

We recommend including dosage instructions for all prescribed products to help ensure patients have clear and accurate guidance. For products administered in the clinic, you may include instructions such as “for professional administration only.”